Shipping policy
Shipping Policy
Thank you for shopping at EverPickly. This policy explains how and when your order will reach you.
Free Shipping
We offer free standard shipping on all orders of $75 USD or more within the United States. For orders under $75, the shipping cost is calculated and shown at checkout before you pay.
Where We Ship
We currently ship to addresses within the United States. Shipping options available for your address will be shown at checkout. Some products may have delivery limitations due to carrier rules or product-specific requirements.
Processing Time
Once your payment is confirmed, we usually prepare your order within 1–3 business days. During sales events, holidays, or periods of high demand, processing may take up to 7 business days. Your order is considered shipped once it has been handed to the carrier and a tracking number has been created.
Delivery Time
After your order ships, standard delivery within the United States typically takes 7–10 business days. Delivery times are estimates, not guarantees, and may be affected by weather, carrier delays, peak seasons, or other factors outside our control.
Tracking Your Order
When your order ships, we will email you a shipping confirmation with your tracking number. Please allow up to 48 hours for tracking information to update. You can also check your order status on our Track Your Order page.
Multiple Packages
Items in the same order may ship from different warehouses and arrive in separate packages with separate tracking numbers. You will never be charged extra shipping just because your order is split.
Address Accuracy and Order Changes
Please double-check your shipping address at checkout. Incorrect or incomplete addresses can lead to delays, failed deliveries, or returned packages.
If you need to change your address or order details, email us at support@everpickly.com within 24 hours of placing your order. We will do our best to help, but we cannot guarantee changes once your order is being processed.
If we notice a possible problem with your address, we may reach out to confirm it. If we do not hear back within 3 business days, we may cancel the order and issue a full refund.
Lost, Stolen, or Missing Packages
If your tracking shows "delivered" but you cannot find your package, please:
- Check around your delivery location, including porches, mailrooms, front desks, and with neighbors or household members.
- Contact the carrier using your tracking number.
- Email support@everpickly.com with your order number and tracking details.
We will review your case and work with the carrier to find a solution. Depending on the outcome, we may offer a replacement, refund, or store credit. In some cases, we may ask for a carrier claim or police report.
EverPickly is not responsible for packages confirmed delivered to the correct address that are lost or stolen afterward, except where required by law.
Undeliverable Packages
If a package is returned to us because of an incorrect address, refused delivery, failed delivery attempts, or failure to pick up, an additional shipping fee may be required to resend it. If a refund is issued instead, original shipping costs may not be refundable where permitted by law.
Changes to This Policy
We may update this policy from time to time. The version shown at the time of your purchase applies to your order.
Questions?
Email us anytime at support@everpickly.com. We are happy to help.